Return & Refund Policy
Our policy lasts 14 days. If more than 14 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
Before any return, please contact us here or with the following email address:
Shop@plante-paradise.com
Our policy lasts 14 days. If more than 14 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
To qualify for a return on your order, your item must absolutely be unused and in the same condition in which you received it. It must also be in the original packaging in order to be returned at your expense to the postal address that you will be given.
In order to make a return, we will verify that it is indeed your order via your order number and/or any information used when you placed your order. This will most likely be your email address.
We may ask you to wait for good reception rather than send us proof that the return has been made. Because as part of a refund request, an inspection of the package may be necessary. This inspection will take place before we proceed with the refund in the event that there is a refund.
If you receive an item and you say the item is in bad condition and you want a refund but you refuse to send a picture of the item you received, you will of course be asked to send the item to a specific address so that the item in your order can be inspected.
This may seem excessive as a procedure. However, some people have been dishonest and based on past experience, we can no longer take our interlocutors at their word. We are sorry for this and know that we make sure to do the best for each case of return and for each request for reimbursement.
In the case of a refund, when we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will then also notify you of our decision to approve or reject your refund request.
If your refund request is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain period of time. This deadline is not up to us. And we will notify you as soon as the refund procedure is launched on our side.
If the refund is late or missing, check your bank account first. Only then contact the issuing entity of your credit card. Indeed, a delay before your refund is officially posted is possible.
Then contact your bank. This is because there is a processing time required before a refund is posted.
After these two steps, in case you still have not received your refund, please send an email to Plante-paradise-officiel@gmail.com. The customer service team will ask you if you have completed both steps. If so, the customer service team will have it checked against the database.
We are sorry to ask for these steps but we want to provide the maximum attention to your requests. And we lose a lot of time when the request is not preceded by certain steps. We wish to allocate maximum attention to the requests received.
In the case of sale items, if there is a refund, the refund will be made on the price of the sale item and therefore paid by the customer and not at the price during the normal period.
As part of exchanges, we replace an item only if it is defective or damaged. If this is the case, you wish to exchange it for the same article, send us an e-mail to Plante-paradise-officiel@gmail.com
In the context of gifts, the item you wish to return, if it was sent directly to you, you will receive a gift credit equal to the value of your return. Again, only when we have received the item will a gift certificate be emailed to you.
If the item was not identified as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the buyer. of the gift and the latter will know that you have returned the item.
For returns, you will be responsible for paying your own shipping costs. These shipping costs are non-refundable and if you receive a refund, the return postage will be deducted from it.
Depending on where you live, the time to receive your exchanged product can obviously vary.
If you're shipping an item worth $30 or more, consider using a delivery service that allows you to track the shipment or arrange for delivery. This is because we do not guarantee that we will receive the item you return to us.
